Frequently Asked Questions
General FAQ
I have a problem, who can I contact?
For support, open a ticket in our Discord or email customerservice@xter.io
How can I delete my Xterio Account?
Send an email to customerservice@xter.io using the email linked to your account, with the subject "Delete Account".
$XTER Claim FAQ
How much $XTER do I get for each point?
To be announced at TGE.
When TGE?
January 8th. More information here: https://announcements.bybit.com/article/xterio-xter-on-bybit-launchpad-3-0-now-live-blt58e2e8a7ec383e84/
When does each claim phase begin?
Phase 1 points will be eligible for $XTER claims on January 7th.
Phase 2 points will be eligible for $XTER claims on January 14th.
Which chain will $XTER be on?
$XTER claims will take place on Xterio Chain (BNB). The token can be transferred to and from Binance Smart Chain using the Xterio Chain (BNB) Bridge.
What is the $XTER contract address?
Binance Smart Chain: 0x103071Da56e7cD95b415320760D6a0dDC4DA1ca5
Xterio Chain (BNB): 0xefd4bC9afD210517803f293ABABd701CaeeCdfd0
Xterio Points FAQ
How do bonus points work?
Each event has a bonus multiplier attached to it. The more events you have participated in, the higher the total bonus.
Why are some events that I participated in not counted?
Please ensure you are checking the same wallet that you used in the event. In certain cases, where participation did not meet eligibility criteria, points will be marked as 0.
When will the points associated with the NFTs will be displayed?
Since the value of points is dynamic, and taking into account multiple metrics, we will lock the final points in the days prior to TGE. Note that you will need to hold the NFT to obtain the associated points during the claim.
What about the $DAM I've earned?
$DAM points earned from Age of Dino's Dino Ski mini-game can be redeemed for $ROAR - Redeem Here
Can I transfer my Xterio Points to a new wallet?
No, Xterio Points cannot be transferred between wallets.
Why have my points changed?
Points are subject to change based on recalculations until the campaign ends.
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